Non-Telecom Services Surcharge

This charge is for non-telecommunications products and is only applied to customers who receive Voicemail or Inside Wire Plan, either as a stand-alone product or as part of a CenturyLink bundle.

Looking for exact amounts for taxes and fees?

We wish we could simply provide a list! However, there are thousands of possible combinations based on your location and services. For this reason, specific taxes and fees can only be found on your individual bill.  Learn how to view your bill in My CenturyLink. 

Why assess a surcharge instead of a rate increase?

CenturyLink instituted a surcharge rather than a rate increase to reduce the number of changes to customers' bills. The surcharge is applied at the customer-account level, rather than on individual services. A surcharge also can be more easily reduced or eliminated if future circumstances permit.

If I have two lines at my home and services eligible for this surcharge on both lines, will I be charged the surcharge twice?


No. The surcharge is assessed one time each month at an invoice level.

Is this surcharge required by the government?

No. The Non-Telecom Services Surcharge is a CenturyLink-imposed surcharge on certain non-telecommunication services, including CenturyLink Voicemail or Inside Wire Plan services.

Can a customer with these services be exempted from the surcharge?

No. The surcharge appears monthly for the duration of the time the account subscribes to CenturyLink Voicemail or Inside Wire Plan services.

Was this information helpful?