Non-Telecom Services Surcharge

This charge is for non-telecommunications products and is only applied to customers who receive Voicemail or Inside Wire Maintenance, either as a stand-alone product or as part of a CenturyLink bundle.

Why assess a surcharge instead of a rate increase?

CenturyLink instituted a surcharge rather than a rate increase to reduce the number of changes to customers' bills. The surcharge is applied at the customer-account level, rather than on individual services. A surcharge also can be more easily reduced or eliminated if future circumstances permit.

If I have two lines at my home and services eligible for this surcharge on both lines, will I be charged the surcharge twice?

No. The surcharge is assessed one time each month at an invoice level.

Is this surcharge required by the government?

No. The Non-Telecom Services Surcharge is a CenturyLink-imposed surcharge on certain non-telecommunication services, including CenturyLink Voicemail and Inside Wire Maintenance services.