As CenturyLink and Qwest merge companies, we are working hard to combine our systems. By supplying your service address zip code we will be able to get you to the right location. Thank you for your patience during the merger process.
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Telephone Assistance Program (TAP) Surcharge
This surcharge is used to support the Telephone Assistance Program (TAP) which reduces the monthly cost of a residential phone line for income eligible customers who need such assistance. TAP also includes Link-Up (credit towards the connection cost), which reduces the cost of installing a customer's main phone line by 50 percent and provides a deferred payment schedule for additional installation charges.
This is a flat rate per access line. All telecommunications carriers that provide interstate telecommunications services contribute on an equitable and non-discriminatory basis to this fund.
Other ways it may appear on the bill
In some states, this surcharge may appear on the bill as combined with other similar types of surcharges, including:
Tour of your CenturyLink Bill
Explore and learn about the different sections of your bill with this interactive tool.