Access the Utilities menu for an older CenturyLink modem

The Utilities menu in your modem's user interface provides access to several tools for rebooting, restoring defaults, upgrading firmware, and running tests and diagnostics.
NOTE: Different models have slightly different menu options. Some of the items listed below may not appear on your model of modem. 
Blue Utilities Step 1-3

1.  Connect a device, such as a computer or tablet, directly to your modem using the Ethernet cable (usually yellow).

2.  Open a web browser and type into the web address field.

3.  Select "Utilities."

4.  Select a utilities option from the menu. Click below to see details about each option.

  • Restarts your modem using the modem interface instead of disconnecting your modem from the power and plugging it back in. Rebooting your modem can fix Internet connection problems, improve slow moving connections and resolve wireless issues.
  • Clears custom settings and brings back the factory defaults. You can selectively restore settings, or restore all settings. Choose from PPP User Name, Administrator Credentials, Wireless Settings, Firewall Settings, or Restore modem to the Factory Default State.
  • Upgrades the permanent software programmed into your modem. Updates are important to add features or improve the performance of the modem.
  • Tests the reachability of a specified destination
  • Records the route through the Internet between your computer and a specified destination
  • Tests WAN Ethernet, DSL PHY, Encapsulation, PPP, and DNS
  • Provides details about what the devices on your LAN are viewing
  • Allows you to view or change the current time zone for your modem
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