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The Utilities menu in your modem's user interface provides access to several tools for rebooting, restoring defaults, upgrading firmware, and running tests and diagnostics.
This page applies to the following retired or soon-to-be retired modems, which should be replaced:
NOTE: Depending on your model, your modem's user interface may appear slightly different from the images below.
1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password.
Find the Admin Username & Password on the modem sticker
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
4. Select "Utilities."
5. From the main utilities menu, you will be able to select an option to view more information or start the utility. A brief description of each utility is below.
Upgrade Firmware (view instructions page)
Web Activity Log
View all Modem/Router topics
Internet Speed Test
Troubleshooter & Outage Check
Where's My Technician?
Service Appointment Manager
Manage My Services
Find Available Services
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