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Using your Zyxel PK5000Z modem
NOTE: This modem will be retired soon. The information here is intended to help you use and troubleshoot this device, but it is unlikely you will get an optimized internet connection with this equipment. Contact us if you want to purchase or lease an upgraded modem. Learn more >
Features of the Zyxel PK5000Z
2.4 GHz: 802.11 b/g/n
IP compatibility: IPv4
Click to open compatibility details
Works with these CenturyLink internet services:
ADSL – single line up to 7 Mbps
ADSL2+ – single line up to 20 Mbps
Note: Listed speeds reflect the maximum speed the technology can accomodate. In-home speeds may differ based on router setup, devices and other factors.
Top Modem Troubleshooting Tips
Did you know? If your internet connection is spotty or slow, the best place to start is rebooting your modem.
Still not running right? Check to see if you need to update the modem's firmware. You can also download the current firmware using the link below.
Chrome users, right click on the firmware link and choose "Open link in a new tab."
If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.
Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.