NOTE: This modem is being phased out and will be retired soon. The information below may help you use and troubleshoot this device, but for an optimized internet connection, it's time to upgrade! Learn how >
Features of the Zyxel PK5000Z
WiFi supported: 2.4 GHz 802.11 b/g/n
IP compatibility: IPv4
Works with these CenturyLink internet services:
ADSL – up to 7 Mbps
ADSL2 – up to 20 Mbps
Note: Listed speeds reflect the maximum download speed the technology can deliver on CenturyLink services. In-home speeds may differ based on router setup, devices and other factors.
Modem troubleshooting tips
Did you know? If your internet connection is spotty or slow, the best place to start is rebooting your modem.
Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.
If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.
Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.