Create a system administrator

If you're a Control Center system administrator, you can create additional system administrators. System administrators have access to all your organization's Control Center functionality. They can access all accounts, create new userschange user permissions, and change accounts assigned to users.


There's no limit to the number of system administrators your organization can have. Some organizations make everyone a system administrator; others limit access based on a user's job function. For example, people who work with billing only have access to billing tasks and can't submit repair tickets.

There are two ways to create a system administrator:

  1. Create a new user as a system administrator (if the person doesn't currently have access to Control Center)

  2. Change an existing user into a system administrator (if the person already has access to Control Center)

To change an existing Control Center user into a system administrator:

  1. When you find the user, click View/Edit Profile.

    Control Center displays profile information for the user.
screenshot from Control Center - User Profile
  1. Click Update Permissions.

  1. In the Enter Your Password field, type your Control Center password, then click Go.

    Control Center displays the permissions for the user.
screenshot from Control Center - User Permissions
  1. Click the Customer System Admin (CSA) toggle (to turn it on).

    Control Center makes the user a system administrator and adds the blue person with gear icon next to their profile in the list of users.

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